Install helpcenterlive

From VNOHosting


  • 1 Introducing Help Center Live
  • 2 Installing Help Center Live – Fantastico De Luxe
  • 3 Installing Help Center Live – Manually
  • 4 Help Center Live Management
    • 4.1 Create a department
    • 4.2 Create Operator
  • 5 Backup Help Center Live

Introducing Help Center Live

Help Center Live is an open-source live chat application that enables you to support your clients in real time. This free application is one of the leading applications in the market.


Installing Help Center Live – Fantastico De Luxe

  • Step 1: Login to your Admin cPanel
  • Step 2: Locate and click on the Fantastico De Luxe Icon
  • Step 3: Under the “Customer Relationship” section, find and click on “Help Center Live”
  • Step 4: In the right panel, select “New Installation”
  • Step 5: on page 1 of the installation process, you will be prompted for the installation directory. To have Help Center Live installed on your website’s main page ( leave it blank else, insert the directory of your choice ( Fill out all the required information accordingly and click “Install Help Center Live”.
Step 6: A summary of the installation details will be posted. Once read, click “Finish Installation”. You will also the path of your “Help Center Live” installation.


Installing Help Center Live – Manually

  • Step 1: download the latest version of Help Center Live from the official website.
  • Step 2: Uncompress the downloaded file to a specified directory on your desktop.
  • Step 3: Upload its contents (keeping the directories structure intact) to your web hosting account via FTP to a specified directory of your choice (e.g. /helpcenterlive).
  • Step 4: Login to your Admin cPanel, locate & click on “MySQL Databases”.
  • Step 5: Create a MySQL database and save its name along with the username and password for future use.
  • Step 6: Using your browser, go to the location of your newly uploaded files:
  • Step 7: The web installer will launch and will first ask you to select your language.
Step 8: After choosing the language, you will have to setup the database connection but entering the correct username and password.
Step 9: Next step will be the choice of “installing” or “upgrading” your script. Choose “Install” to proceed.
Step 10: The final steps of the installation procedures will create the database tables and customize the settings required to run this web application properly. Once done, you can login to your application using the username: admin and password: admin.


Help Center Live Management

Create a department

To create a department:

  1. Login to Help Center Live administrative backend.
  2. Click on “System Configuration”.
  3. Click on “Departments”.
  4. Click on “Add”.
  5. Fill in the required fields and click on “Add”.

Create Operator

To create a new operator:

  1. Login to Help Center Live administrative backend.
  2. Click on “System Configuration”.
  3. Click on “Operator”.
  4. Click on “Add”.
  5. Fill in the required fields and click on “Add”.


Backup Help Center Live

  • Step 1: Login to your hosting account cPanel, locate and click on the “PhpMyAdmin” icon.
  • Step 2: From within PhpMyAdmin, choose the Help Center Live Database.
  • Step 3: On the top menu of the database table list, click on “Export”
  • Step 4: In the export options, make sure you:
    • “Select All” Tables
    • Check “Structures” property.
    • Check “Data” property.
    • Check “Save as” option
  • Step 5: Once you double check that all the options in step 4 are set, click Go and save to the file to your desktop.


Use VNOHosting for the Best Help Center Live Hosting.
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